Contact & Shipping

Need help with your order? Our customer service team is available to assist with order updates, shipping questions, missing items and general enquiries.

Customer Service & Enquiries

Monday – Friday: 10:00 AM – 3:00 AM

WhatsApp: +61 403 753 270

For the quickest assistance with an existing order, please have your order number ready when contacting us.

Shipping Information

We dispatch orders from our NSW and VIC warehouses.

Depending on the products ordered and where stock is located, your order may be dispatched from more than one warehouse. This means you may receive multiple packages for the same order, and they may arrive on different days.

If you receive your order and something appears to be missing, it may simply be arriving in a separate package. Please contact us on 

WhatsApp: +61 403 753 270 and our team will be happy to check this for you.

Estimated Delivery Times

Standard Shipping – WALA Products

WALA products are sent via Standard Shipping.

Estimated delivery: approximately 2–6 business days after dispatch.

Delivery times depend on your location. Regional and remote areas may take a little longer.

Express Shipping – All Other Brands

All other brands are sent via Express Shipping.

Estimated delivery: approximately 1–3 business days after dispatch.

Some regional and remote locations may require additional delivery time.

Important Shipping Information

Delivery times are estimates only and begin once your order has been dispatched. Weekends and public holidays are not counted as business days.

Delivery times may occasionally be affected by Australia Post delays, peak periods, public holidays, weather or other circumstances outside our control.

If your tracking has not updated or your order is taking longer than expected, please contact our team on WhatsApp: +61 403 753 270 and we’ll help check it for you.